Terms & Conditions


All orders are processed in EURO €. Any orders placed using an account of another currency will be charged at the current exchange rate as converted by your bank, along with your bank’s exchange fees/commissions which are in accordance with the policies outlined by your bank. If you are not sure what you will be charged in your local currency, please contact your bank for more details before ordering.

Non-acceptance of an order may be a result of one of the following:
– The product you ordered being unavailable from stock;
– Our inability to obtain authorization for your payment;
– The identification of a pricing or product description error;
– You not meeting the eligibility to order criteria set out in the Terms & Conditions.

If there are any problems with your order, you will be contacted by a member of our team.

We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.


Prices and availability of item(s) and postage are subject to change without prior notice.
My Friend Paco owns all copyright and related intellectual property rights in and relating to this website unless expressed otherwise.
No contents of this website (including but not limited to text, images, audio, graphics, photographs, underlying source code and software) can be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without our prior written consent. Any unauthorised use of the material of My Friend Paco may infringe copyright laws, trade mark laws, the laws of privacy and publicity, and communications regulations and statutes. 
Please email us at hello@myfriendpaco.com with any queries around this issue.
We have taken every care to ensure the contents of this website are correct at the time of publishing. However as many of our products are hand made there may be slight color and design variations from product to product.
The use of this website is at your own risk. My Friend Paco is not liable for any damage or loss whatsoever caused by the Internet or this website or any related information technology. My Friend Paco does not warrant that this website will be free from computer viruses or other malicious programs etc which may cause direct indirect consequential incidental or any other damages to you or any other party. My Friend Paco shall not be liable to you or any other party for any loss or damage whatsoever or howsoever caused due to any use of this website or reliance on it or its contents.


In the event of a dispute, whenever it is not possible to resolve by mutual agreement, the competent court will be that of the District of Viseu, with express waiver of any other.

Under the terms of article 18 of Law no. 144/2015, of 8 September, in the event of a dispute, the consumer has the possibility of resorting to Alternative Dispute Resolution entities, in the case of:

Competent Center for the Alternative Resolution of Consumer Disputes:

- CNIACC - National Center for Consumer Conflict Information and Arbitration

www.arbitragemdeconsumo.org Telephone: (+351) 213 847 484
  My Friend Paco is a property of  Maria Ferraz, Unipessoal, Lda; PT514480769; rua da Mata Mansa 4, 3505-519 Viseu - Portugal